VISITOR GUIDANCE
Last Updated: 21:44 31/10/20
Further to government announcement this evening, we will be providing customer updates in the coming days.
Thanks for your patience.
Working together to provide a safe and welcoming environment for all.
The safety and wellbeing of our members, visitors and team is our priority! We have introduced a number of new safety measures and procedures to help provide a safe and welcoming environment.
We will continue to monitor Government announcements and update our guidance inline with any changes to the regulations.
Our safety measures to help keep you safe include:
- The wearing of face masks by all of our customers to and from their activity inside our facilities.
- Reducing the number of visitors in the waterpark, fitness suites, exercise classes and pools, to maintain social distancing.
- Hand sanitiser stations installed throughout the facility for visitors to frequently use.
- Enhanced and increased cleaning schedules ongoing throughout the day, especially in high footfall and high contact areas.
- Introduced one-way systems and floors markings to maintain social distancing, along with displaying guidance notices.
Before your visit:
Pre-book tickets – We have reduced the capacity levels in the waterpark to help maintain social distancing requirements. All sessions must be pre-booked online – click ‘Book Tickets’ above. You will receive a confirmation email, bring this with you (printed or electronic).
Further to the Government announcement on Wednesday 21 October 2020, from Saturday 24 October we can only allow a maximum of 6 people per booking (rule of 6), all from the same household.
If you have a pre-booked session for 6 people that are not from the same household, you can rebook session for when Coventry restrictions are lifted by emailing WaterParkBookings@cvlife.co.uk
Customers queuing for the waterpark must wear a face mask (this includes the queue outside of the building). For customers who are medically exempt from wearing face masks, you are required to wear your exemption lanyard.
Visit only if you’re feeling well – To help keep everyone safe, only visit The Wave if you are feeling well and not showing any covid-19 symptoms, such as, a high temperature; a new, continuous cough; a loss or change to your sense of smell or taste.
Please regularly wash / sanitise your hands, including upon entering and leaving. Hand Sanitising stations are located throughout the facility. 
Please keep to social distancing markers when collecting your bands.
Arrive early for your session – Please arrive at The Wave 20 minutes before your activity session is due to start. Have your booking confirmation ready for inspection by a member of our team, who will issue admission wristbands. Entry will be provided in groups prior to the start of the session in order not to congest the changing facilities.
Track and Trace Data Capture
We are required to capture Test and Trace data for visitors. This data will not be used for any other purpose but being provided to NHS Test and Trace if required. Please be assured that your information will be stored securely, in line with data protection laws, and not shared with anyone else. The information we need to capture is:
- The full name of a lead member in the group
- A contact phone number
- Date of visit
As of 14th September capturing this data is mandatory, so we would like to thank you in advance for helping us support the NHS by providing these details.
From 24th September this data can be captured using the new NHS Test and Trace QR code enabling all visitors to seamlessly check-in using the NHS COVID-19 app.
How to download the NHS Track and Trace App: IOS or Android
Please note scanning of Centre QR codes can only be made through the NHS Test and Trace app.
Look out for the posters at all entrances to our buildings and check yourself in, this is a mandatory requirement.
For more information and to download onto your device:
Spectators – Please note that due to reduced capacity in the waterpark there is no spectating provision at this time
Don’t meet in large groups – Following the Government announcement on 14th September the ‘rule of six’ applies throughout our facilities. Do not attend/meet or gather in groups of more than six within our facilities.
During your visit:
Please keep to social distancing markings throughout the waterpark 
Please keep to social distancing markings on the stairs and to one single queue.
Respect social distancing – Maintain 2 metre social distancing by leaving plenty or space between yourself and other visitors. We have introduced one-way systems, floor markings and spaced out our equipment to help maintain distancing.
Wash/sanitise hands frequently – We encourage you to regularly wash / sanitise your hands, including upon entering and leaving. Hand sanitiser stations are located in key areas throughout The Wave.
Observe notices and signs – One-way system, floor markings and notices are placed around The Wave to help maintain social distancing and keeping everyone safe. Watch out for the yellow or red dots on the wall or side of the ride tower staircase in the Waterpark to indicate where you should stand to maintain social distancing in a queue.
Don’t move furnishing or equipment – Furniture and equipment around The Wave has been positioned to help maintain social distancing. If you are required to move equipment as part of your activity, please return it after wiping down.
After your session – Due to social distancing measures the building capacities have been reduced, therefore please depart the building as soon as possible after your session.
Keep children supervised – Children must be supervised at all times to help maintain social distancing.
Please keep checking our social media channels @thewavecoventry and this page for latest updates.
