CUSTOMER GUIDANCE

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VISITOR GUIDANCE

Working together to provide a safe and welcoming environment for all.

The safety and wellbeing of our members, visitors and team is our priority! We have introduced a number of safety measures and procedures to help provide a safe and welcoming environment:

Before you visit:

Pre-book tickets  – We have reduced the capacity levels in the waterpark to help maintain social distancing requirements. All sessions must be pre-booked online (when available). You will receive a confirmation email, bring this with you (printed or electronic). 

Only visit if you’re feeling well – If you are showing any covid-19 symptoms such as a high temperature, a new, continuous cough, a loss or change to your sense of smell or taste, please to not visit.

Spectators – Due to reduced capacity in the waterpark, the spectator’s gallery is currently unavailable and spectator tickets are not available to purchase.

During your visit:

Social distancing – While social distancing guidelines have changed, we would still like to encourage members to be cautious of those around them.

Face Masks – To protect everyone in the facility, we advise you to wear a face mask to and from all activities.

Wash/sanitise hands frequently – We encourage you to regularly wash/sanitise your hands, including upon entering and leaving. Hand sanitiser stations are located in key areas throughout The Wave.


Please keep checking our social media channels @thewavecoventry and this page for latest updates.

Thank you for your ongoing understanding and support during this time.

Last updated: 9/12/21

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