Access for All

We pride ourselves on offering access for all. All of our centres provide accessible facilities for disabled customers with a commitment to continuously improve the accessibility both in and around our centres to ensure they meet the needs of our customers.

All of our staff are trained in disability awareness. For customers who require additional accessibility, each centre is equipped with the features listed below:

  • IFI accredited fitness equipment
  • Designated free car parking spaces (Public Car Park at The Wave)·
  • Disabled toilets
  • Family / baby changing· Disabled pool lift, hoist or pod
  • Large directional signs

For Health and Safety reasons you must be able to walk up and down the stairs unaided to access the slides at The Wave.

We hope this video will explain how we can assist you when you visit us:

Plan your visit with WelcoMe!

We have partnered with WelcoMe to give you the most dignified, discreet and personal method to share your requirements and access needs to enhance your experience, making you feel confident when visiting us.

How to Use WelcoMe

  1. Below you can find more information about The Wave/Alan Higgs Centre and venue access.
  2. Click on ‘Plan a visit’. If you don’t have an account, sign up and complete your accessibility profile.
  3. Share your access needs, requirements, and what help you may need.
  4. We will get notified so the team can ensure they are prepared to greet you and have what you need ready.
  5. On the day of the visit, once you are at the venue click on ‘Arrive’. We will get a notification and be with you shortly.

Enjoy your enhanced experience!

Please note: this is for assistance when visiting and not valid as a ticket into the waterpark. We recommend booking your ticket first then booking your assistance afterwards.