Access for All

We pride ourselves on offering access for all. All of our centres provide accessible facilities for disabled customers with a commitment to continuously improve the accessibility both in and around our centres to ensure they meet the needs of our customers.

All of our staff are trained in disability awareness. For customers who require additional accessibility, The Wave is equipped with the features listed below:

  • Meet & Greet
  • Free disabled parking located on the right side of the building from the 
  • IFI accredited fitness equipment
  • Hearing Loop
  • Assistance Dog Amenities (Water, others)
  • Changing Places Toilet (CPT)
  • Accessible Toilet
  • Accessible Changing Rooms
  • Accessible Changing Rooms with hoist
  • Accessible Toilet with hoist
  • Automatic doors
  • Baby Change Facilities
  • Lift (located both on Lifestyles side before the stairs, to the right, and Waterpark side before stairs up to changing rooms)
  • Low Counter
  • No specific assistance needed
  • Pool Hoist (by Swimming Pool, Spa Pool and the Lazy River in the Waterpark)
  • Pool Pod 
  • Large Directional Signage
  • Wheelchair Accessible
  • Wheelchair Ramp (From The Reef to first floor of The Waterpark)
  • For families and individuals who have complex needs and disabilities, quiet time sessions are available at both Centre AT7, and The Wave, and are ideal for those who prefer swimming in a calm and relaxed environment.

For Health and Safety reasons you must be able to walk up and down the stairs unaided to access the slides at The Wave.

We hope this video and the photos below help explain how we can assist you when you visit us:

Pool pod is available and located on the left end of The Wave’s Swimming Pool. Extra assistance chairs are available if required.
Pool hoist is available by the Lazy River in The Wave’s Waterpark. To access this, an access door can be found opposite The Riptide slide, to the left of the staff stairwell for The Rapids.
Pool hoist is available on the middle section of The Wave’s Swimming Pool, upon exit of the changing rooms.

Plan your visit with WelcoMe!

We have partnered with WelcoMe to give you the most dignified, discreet and personal method to share your requirements and access needs to enhance your experience, making you feel confident when visiting us.

How to Use WelcoMe

  1. Below you can find more information about The Wave/Alan Higgs Centre and venue access.
  2. Click on ‘Plan a visit’. If you don’t have an account, sign up and complete your accessibility profile.
  3. Share your access needs, requirements, and what help you may need.
  4. We will get notified so the team can ensure they are prepared to greet you and have what you need ready.
  5. On the day of the visit, once you are at the venue click on ‘Arrive’. We will get a notification and be with you shortly.

Enjoy your enhanced experience!

Please note: this is for assistance when visiting and not valid as a ticket into the waterpark. We recommend booking your ticket first then booking your assistance afterwards.