Terms and Conditions

All participants of the Waterpark use the facility at their own risk.

Entrance is for a minimum of 2 hours for General Administration and 1 hour for Family Fun and Parent and Toddler.

Rides will begin to shut down 30 minutes before closing time.

All rides are subject to availability. We can’t guarantee you will get on all the rides due to the large numbers.

Management takes no responsibility for the loss/damage of personal possessions whilst on site.


The following tickets are available to purchase online only as either peak, off-peak or special tickets eg. Quiet Time.

With the purchase of an admission ticket and/ or entrance to the facility, all visitors accept the house rules and all other rules established for the assurance of operational safety, which can be found on our Admissions Policy page.


Children under 11 years of age are only permitted when accompanied by an adult (18+). Adults (18+) must actively ensure the supervision of the children during their entire stay at the facility. Lifeguards cannot ensure constant supervision of children.

As well as the 1.2m minimum height restriction to ride the slides* the following weight limits also apply:

Type of RideSingle RiderDouble Rider
The TorrentBody RideMin – 35kg (5.5 st)
Max – 120kg (18.9st)
The CycloneBody RideMax – 120kg (18.9st)n/a
The Cascade*Body RideMax – 120kg (18.9st)Max – 180kg (28.3 st)
The CrestarTube RideMin – 60kg (9.4 st)
Max – 120kg (18.9st)
Min – 90kg (14.2 st)
Max – 180kg (28.3 st)
The RiptideTube RideMin – 60kg (9.4 st)
Max – 120kg (18.9st)
Min – 90kg (14.2 st)
Max – 180kg (28.3 st)
The RapidsTube RideMin – 60kg (9.4 st)
Max – 120kg (18.9st)
Min – 90kg (14.2 st)
Max – 180kg (28.3 st)

(* a child under 1.2m can go on the Cascade with an adult, aged 18+, at their discretion)

Please note, that pregnant customers will only be able to use the Wave Pool, Lazy River and The Reef at their own discretion.

As we have catering facilities available on site we do not allow visitors to consume their own food or drink on the premises.

Online Sales – Terms and Conditions

Guests are welcomed to The Wave subject to the following Terms and Conditions.

Payment will be taken upon placing order.  

Tickets are non-transferable and non-refundable.

Tickets cannot be sold or passed to any third party.

The management at The Wave reserves the right to transfer tickets to another date at any time if it is deemed necessary i.e. Essential maintenance is required.


The Wave reserves the right to:

The Wave uses a third party payment processor to take online bookings and makes every effort to ensure complete guest confidentiality with regards to any on-line payments. Credit card details will be secured via encrypted means as it travels over the Internet. Payment card will be debited at the time of purchase.

Please note there are special height, age and weight restrictions on some of our waterslides and attractions please check full details on each attraction for more information.