Can I Modify My Booking?

Change of plans? Don’t worry, you can now reschedule your visit via The Wave’s website!

Step 1: Go to ‘Your Account’

Step 2: Hover on the ‘Your Account’ button top right hand corner.

Step 3: From the drop-down button, click ‘My Orders’

Step 4: Click the ‘re-arrange booking’ button for the relevant order

Step 5: From the Calendar, select the date you wish to move your booking too.

Step 6: Continue to payment to complete your rebooking *Please note, this will incur a £3 re-booking fee for each ticket type*

What can I wear to the waterpark?

Please follow our guidelines on appropriate swimwear when using our facilities. Other items of clothing might be okay, please speak to a manager before you go into the waterpark.

Accepted:

Notes for the following:

If you have any questions, please ask a member of our team or contact us on wavereception@cvlife.co.uk

Can I enter the waterpark as a spectator?

Our spectator gallery is no longer available. Anyone wishing to wait for waterpark attendees can sit in Cofas Café located on the ground floor where they can enjoy refreshments.

Covid-19: A member of my booking party has tested positive, what can I do regarding my booking?

In the event of a party member having a positive covid result prior to your booking, please contact our team on wavereception@cvlife.co.uk who will re-issue a code matching your original booking to use on a future booking.

What is the temperature of your pools?

Our 25m pool is between 28°C – 29°C and waterpark pools run at 30°C.

In Manaspa’s spa pool, this runs is between 35°C – 36°C.

Can my child use the slides if they are a certain height, weight and/or age?

Children under 11 years of age are only permitted when accompanied by an adult (18+). Adults (18+) must actively ensure the supervision of the children during their entire stay at the facility. Lifeguards cannot ensure constant supervision of children.

As well as the 1.2m minimum height restriction to ride the slides* the following weight limits also apply:

  Type of Ride Single Rider Double Rider
The Torrent Body Ride Min – 35kg (5.5 st)
Max – 120kg (18.9st)
n/a
The Cyclone Body Ride Max – 120kg (18.9st) n/a
The Cascade* Body Ride Max – 120kg (18.9st) Max – 180kg (28.3 st)
The Crestar Tube Ride Min – 60kg (9.4 st)
Max – 120kg (18.9st)
Min – 90kg (14.2 st)
Max – 180kg (28.3 st)
The Riptide Tube Ride Min – 60kg (9.4 st)
Max – 120kg (18.9st)
Min – 90kg (14.2 st)
Max – 180kg (28.3 st)
The Rapids Tube Ride Min – 60kg (9.4 st)
Max – 120kg (18.9st)
Min – 90kg (14.2 st)
Max – 180kg (28.3 st)

Please note, that pregnant customers will only be able to use the Wave Pool, Lazy River and The Reef at their own discretion.

(* a child under 1.2m can go on the Cascade with an adult, aged 18+, at their discretion)

What slides and facilities are available for pregnant customers?

All slides, including The Crestar, The Torrent, The Cyclone, The Cascade, The Riptide, The Rapids, are not suitable for pregnant customers.

Our Wave Pool, Lazy River and The Reef are available to use in at your own discretion.

What session is best for me?

General admission: access to all slides and features, 2 hours in the water park, best suited for everyone.

Parent & Toddler: access to The Reef and Lazy River, 1 hour in the water park, best suited for Parents and children under 5. (1 adult per child – can pay for additional adult)

Family Fun: access to The Reef, Lazy River and Cascade, 1 hour in the water park, best suited for families with younger children.

Do you hold Children’s Parties?

We do!

For more information regarding our Children’s Parties, please visit: https://thewavecoventry.com/childrens-parties/

Is there somewhere to park push chairs?

Yes there is a designated area as you enter the changing rooms, next to the group changing rooms on the right.